Manual ID Verification

If you don’t have a New Zealand Driver Licence or we have not been able to verify your ID automatically,

You simply need to email us some basic ID info at support@partpay.co.nz to be manually verified. Manual verification typically takes less than 24 hours and we will email you once complete. We require a photo or scan of a Photo ID and Proof Of Address document from the supported types below

Contact Support

 

Accepted photo ID forms

(must be current and not expired)

  • Your NZ Drivers Licence (both front and back)
  • NZ Passport
  • 18+ Card / Kiwi Access Card
  • International Passport and copy of NZ working Visa or residency details

 


 

Accepted Proof of Address documents

  • Utility statement (gas/power/fixed phone line/broadband) dated within 3 months
  • Local authority rates or water bill dated within 3 months
  • NZ Bank statement dated within 12 months
  • Superannuation scheme correspondence dated within 12 months
  • Insurance policy document dated within 12 months
  • Tenancy agreement dated within 12 months

To complete manual ID verification simply email one Photo ID and one Proof Of Address to support@partpay.co.nz